- Verifying Resources: To the eyes of the top management, people in Mando were the most valuable and rare resources to overcome the dark era and to attain the sustainable competitive advantage. In that Mando's employees had always been highly observed and evaluated in the market, human capital were also turned out to be non-substitutable.
- Managing Resources: Now the question is how to manage and systemize the tacit knowledge of the people. At this point, Mando introduced the concept of knowledge management. Adopting and establishing knowledge management throughout the organization, Mando succeeded in developing new technology and bridging partners all over the world in the most efficient way.
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